FAQ

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express and gift cards. We do not accept cash payments.

How do I reschedule or cancel an appointment?

We will gladly reschedule your training session or recovery treatment or give you a refund in full if the cancellation is made 24 hours before your appointment. Missed appointments will be charged in full to the card number with which they were held.

We reserve the right to cancel an appointment if a guest is under the influence of drugs or alcohol.

How do I purchase a gift card and how long is it valid?

Gift cards can be purchased online here. They are valid for 1 year. Gift cards purchased for private 1v1 training must be organized via info@s10training.com and pre-approved by our bookings team.

Do you take walk-in requests?

Due to the popularity of our services, we recommend that you book online prior to arriving to guarantee your desired time and service. We require that all services be paid in advance.

What are your cell phone and electronic device policies?

To keep our wellness spa a tranquil and calm environment, we ask that all electronic devices be turned to silent before entering the treatment areas. we respectfully request that guests remove their shoes before entering the main lobby, we have slippers for your use, and refrain from using other electronic devices.

Are there age requirements?

Guests must be at least 18 years of age to enter our Recovery Spa.

We reserve the right to cancel an appointment if a guest is under the influence of drugs or alcohol.

What is your privacy policy?

Any health or personal information that you share with S10 training & recovery stays strictly confidential and will not be shared with third parties unless compelled to by law.

What is your cancellation policy for appointments?

We will gladly reschedule your treatment or give you a refund in full if the cancellation is made 24 hours before your appointment. Missed appointments will be charged in full to the card that is stored on your account.

What can I expect during my floatation therapy session?

When you arrive, you will be asked to fill out a Client Intake Form before your session. If it is your first time using our services, we will ask you to watch a short video on how floatation works and the steps involved. Then, one of our staff will guide you to your float room and assist you in getting set up. You will then be given complete privacy to take a shower, get into the pod and enjoy your session. Once your session is complete, you will take another shower to rinse off the Epsom salts. You can pre order a recovery drink or relax in our lounge or cafe after your session.

Our Evolution Pod is not ADA compliant, and you will need to bring someone with you to assist you getting in and out of the Pod. We also have an ADA bathroom for guests with disabilities to use, please notify the recovery center ahead of time if you will be requiring this.

What do I wear during my floatation therapy session?

Floatation therapy is best experienced full nude. You will have complete privacy in your private room and our staff will not enter once the session has started. Clothing such as bathing suits tend to also harbor bacteria, and so we do not recommend wearing one.

Do I have to float for the entirety of the session?

If you feel the need to exit your session early, you are welcome to do so. We recommend allowing at least 15-20 minutes to become comfortable with floating first, after this period users usually relax into the session.

What should I do before my floatation therapy session?

We recommend that on the day of your session that you only eat a light meal and refrain from alcohol, nicotine, sugar and caffeine or any other foods that can excite the body. This will ensure you are in a relaxed state and have the best experience possible. Try not to drink too much water or other liquids during the hours before your booking to help prevent the need for going to the bathroom during your treatment. As epsom salt can slightly irritate the skin, we also advise clients to not shave or wax on the day of their booking.

Will I need to shower before or after my float session?

To keep the services as hygienic as possible S10 Recovery requires all guests to use the private shower before starting their float session.

What results can I expect to see after my float session?

Results for each person varies, although most people will experience a noticeable difference after their session such as relaxation, a better mood, temporary pain relief. Many clients also benefit from improved sleep, more creativity and better stress management.

How often can I schedule a floatation therapy session?

You may schedule as many sessions as you need, as often as you like/feel you need. Please make sure you book in advance to make sure you get your desired time and day.

What type of floatation therapy tanks do you have?

We use the Evolution Pod from Superior Float Tanks whose tanks are used by the US Navy Seals performance center, University athletic departments and can be found at the New England Patriots training facility.

How do you clean the floatation tank water?

Between each floatation session, the water is filtered 3 times through a 1-micron filter and treated with UV light and USP grade hydrogen peroxide. We also implement ozone water treatments that sterilize the water as well as the air and walls of the float tank. In addition to our strict filtering protocols between each float, every week we perform an in-depth cleaning on all of our floatation tanks and pods. On top of this we use pharmaceutical-grade Epsom salt that has a high magnesium content to prevent bacteria and microorganism growth.

How often do you clean your float rooms?

We have onsite cleaners who clean our float rooms after every session with a non-toxic and all natural cleaner to ensure the highest standards of cleanliness and safety.

Is floating safe?

When lying in the water, the Epsom salt works to create a zero gravity environment making it very difficult to sink beneath the water line. On top of this the water held in the tank is only 8-10 Inches deep. Water will not reach your eyes, mouth or nose when lying in the tank.Epsom salt is also completely safe and widely used in the beauty and health industries. We advise guests to take caution and try not to get any Epsom salt water in their eyes as it may temporarily sting, however provide fresh water to wash off in case of this.

Can I fall asleep in the float tank?

Floatation therapy helps to relax people who have insomnia or sleeping difficulties and often clients will find that they will drift off into a peaceful sleep. If this happens during your session, our system will gradually increase music volume at the end of the treatment to help your body gradually wake up slowly. Floatation therapy can help clients with stress management, wind down after a busy day at work, recover from jet lag and even help to reset the body's circadian rhythm.

Can I float if I am pregnant?

Yes. Floatation therapy provides a zero gravity environment which helps to take a lot of the stress off the body and relieve any aches and pains. If you are in your third trimester or have any health concerns, we recommend consulting with your physician first before floating.

Can I float if I have ear problems?

We provide all guests with earplugs for upon their visit and recommend that everyone use these to help mitigate and risk of irritation. If you are carrying an ear infection or another injury, it is advised not to use Flotation Therapy until your ailment has healed. If you are having any ear problems, we recommend that you consult with your physician first.

Who should not float?

People with incontinence, uncontrolled epilepsy, open wounds or sores (fresh tattoos, piercings), an infectious disease, and people with drug or alcohol intoxication or kidney problems. If you suffer from a serious medical condition, please consult your physician before attempting to float.

Can more than one person float in a tank at a time?

Due to health and safety reasons we only allow one person per tank.

What happens if I contaminate the water in the float tank?

If we find that the water has been contaminated with bodily fluids, we will have to charge a $2,000 fine to cover the costs of emptying the tank, refilling the tank, supplies, and canceling the appointments of other guests.

Will Epsom salt affect my skin and hair?

Epsom salt has a high content of magnesium, which is quickly absorbed by the skin, so there are a lot of health benefits to using it. It also will not dry your skin or cause it to prune up. While there is no guarantee that the salt won’t strip some color from your hair, we recommend that you check if the water running through your hair in the shower at home is clear. If there is still some color coming out of your hair, you should wait a couple of more days and showers. If needed, we can provide you with a new, unused hair cap. We do not recommend floating for those with dreadlocks and ask that all hair pieces and hair extensions are removed before entering the tank.

Is the water clean?

Our water filtration system removes 97% of chlorine and chloramines. Between each floatation session, the floatation tank water is filtered 3 times through a 1-micron filter and treated with UV light and hydrogen peroxide. 

We also implement ozone water treatments to sterilize the water, airs and walls of the tanks. Our Epsom salts used are also pharmaceutical grade with high magnesium content that helps to prevent microorganisms and bacteria. 

We have on site attendants in the spa to make sure that our float room is cleaned in between all sessions. We check the chemistry of the water several times a day as well as ensuring that we only use organic no chemical cleaning liquids.

​What should I wear?

Your spa facility is a complete private experience with own showers & amenities. You can bring a bathing suit or shorts.

Arrival times

As you will be required to fill in a client form and watch a short instructional video on your first visit, we recommend that you arrive at least 15 minutes prior to your session. This will also allow time for you to spend a few minutes in our lounge before going into your private room.

What should I do before arriving?

Make sure that you are hydrated and have had something light to eat. When you arrive, please check in with our staff at reception.

What should I do after?

We highly recommend hydrating and drinking lots of water after your session as it helps with the cleansing benefits of infrared. If you are in need of further refreshments after, Spa members also receive a discount at our recovery bar located upstairs.

Can I shower after my Infrared session?

Absolutely. Our fully customized rooms include a magnesium bath, Infrared Sauna and steam shower for you use with each private booking.

Is there a limit to how many sessions I have per week?

We recommend doing 3-4 30 minute sessions per week as part of your recovery routine 3-4 times a week (30-40 minute session).

How often do you clean your saunas?

We clean our sauna in-between every session with a non-toxic, all-natural cleaner to ensure the highest standards of cleanliness and safety. 

We also provide a highly absorbent, antibacterial, and antifungal bamboo carbon towel to each of our guests.

Is an infrared sauna safe to use?

Infrared heat is safe, healthy, and is a naturally occurring output of the sun. It does not contain harmful UV rays, and there is no risk of burning.

Our saunas have passed all safety inspections, including third-party tests and certifications. The materials used to build the sauna are high quality and non-toxic. The entire cabin of the sauna is made from 100% sustainability sourced wood. The Solocarbon heaters are made from FDA-approved materials and use ultra low EMF-technology. No unhealthy gases or fumes are released during the heating process.

Infrared heat is safe, healthy, and is a naturally occurring output of the sun. It does not contain harmful UV rays, and there is no risk of burning. The heat produced from Infrared Saunas is very gentle and the experience is similar to lying in the sun on a hot day. Traditional (hot rock or steam) saunas typically operate in excess of 200°F and heat the air vs the body directly. This can lead to the experience being unbearably hot and difficult to breathe and not as relaxing. S10 Recovery uses industry leading UV panels to help heat penetrate body tissue(vs heating the surface of the skin) making it seven times more effective than traditional saunas at detoxifying the body. By raising the body’s core temperature, infrared can produce sweat composed of 20% toxins vs only 3% with traditional sauna.

Is it safe to use an infrared sauna while pregnant?

We recommend checking with your doctor first.

Do you offer corporate or business memberships?

We work closely with business to curate customer corporate wellness programs for both strength and recovery.

For more information please contact us.